Inbound Service

Overview

Inbound Customer Support Services

At Techno Trade, we understand that every call matters. Our Inbound Customer Support Services are designed to deliver exceptional customer support, handle sales inquiries, and build meaningful connections with your clients.

With a trained team and advanced systems, we ensure every incoming call is answered professionally and efficiently—boosting customer satisfaction and growing your business.

What is Inbound Customer Support?

Inbound focuses on receiving calls from existing or potential customers. These calls can be related to product inquiries, support requests, service bookings, or purchases. Our expert team manages these calls with courtesy, knowledge, and care—ensuring your customers feel valued and supported.

Customer Support Services

Strategic Service

Order Taking & Processing

Let us handle your incoming sales and order placement calls with speed and accuracy.

✔ Product Knowledge Support
✔ Real-time Order Processing
✔ Cross-selling & Upselling Techniques
✔ Secure Data Entry & Confirmation

Appointment Scheduling

We help your clients book appointments or consultations while keeping your calendar organized. ✔ Calendar Integration ✔ Real-time Scheduling & Reminders ✔ Custom Booking Scripts ✔ Confirmation & Follow-ups

Inquiry Handling & Lead Qualification

We handle all general inquiries and qualify leads for your sales team to follow up. ✔ Warm Lead Filtering ✔ Data Collection & CRM Integration ✔ First-Line Information & FAQs ✔ Lead Scoring & Handoff to Sales

After-Sales Support

Build loyalty and increase retention with friendly post-purchase support.

✔ Warranty & Guarantee Handling
✔ Feedback Collection
✔ Returns & Exchange Assistance
✔ Upsell for Extended Services

Make Consultation About This Service

Make a Call

+44 7354820513

Contact Us

info@technotsl.co.uk

Help Desk & Technical Support

Provide your clients with real-time assistance and guidance through a trained help desk team.

✔ First-Level Technical Support
✔ Escalation Management
✔ Issue Tracking Systems
✔ Troubleshooting & Guidance

After-Sales Support

Build loyalty and increase retention with friendly post-purchase support.

✔ Warranty & Guarantee Handling
✔ Feedback Collection
✔ Returns & Exchange Assistance
✔ Upsell for Extended Services